KOVI Refund and Exchange Policy

At KOVI, we strive to ensure our customers are fully satisfied with their purchases. If you are not completely happy with your order, we offer a straightforward refund and exchange policy to assist you.

Eligibility for Refunds

• You may request a refund or exchange within 30 days of the purchase date.
• To be eligible for a refund, the item must be unused, with the tags uncut, and in its original packaging.
• You must provide proof of purchase, such as the original receipt or order number.

Non-Refundable Items

• For hygiene reasons, we do not offer refunds or exchanges on private items such as underwear or other intimate clothing.

Refund Process

To initiate a refund, please:

1. Contact us via email at kovi.hkg@gmail.com or use the ‘Contact Us’ form on our website, providing your order number and details of the item(s) you wish to return.
2. Once your return is approved, you will be responsible for shipping the item back to us. Return shipping costs are covered by the customer.

Refund Methods

• Once the returned item has been inspected and approved, we will process your refund to your original bank account or offer an exchange.
• Refunds may take up to 10 business days to reflect in your bank account, depending on your financial institution.

Exchanges

• We offer exchanges for items of equal or lesser value, or we can issue store credits if you prefer.
• If the exchanged item is of higher value, you will be required to pay the difference.

Return Shipping

• Customers are responsible for covering return shipping fees.
• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

If you have any further questions about our refund or exchange process, please don’t hesitate to contact us. We are here to help and ensure your experience with KOVI is smooth and satisfactory.